Re: Not able to import canon raw CR2 photos direct from a camera into Lightroom 5.5

Thank you transher, that’s helpful, but I’ve been unsuccessful.

1. There are no communication settings in the camera itself
2. I’ve done the power off and used different cables and ports.
3. I have also uninstalled the devise drivers, and re-installed as you suggested.

In addition to this, I’ve had confirmed the Camera firmware I’m running is the latest version, and I’ve installed all the latest canon utility software too, but still to no avail.

I am on windows 7, so maybe it’s a specific problem with Windows 7 as ssprengel does not appear to have the same problem in Windows 8??

I also have a call out with Canon, so will see if that lead to a solution too.

Thanks