Hi,
I was not able to get back to you yesterday I fear. I am still not able to obtain the necessary 24 digit number which is necessary to access my Lightroom purchase. I have been to 'Redemption Code Help' and as I have a Prepaid Card (obtained in a John Lewis store), have gone to that section of the webpage. The 'Help' indicates that I have a 24-digit number on my card - but I don't! I have a card with 19 digits on it. I still don't know how to obtain my 24-digit number to release the Lightroom program for my use. I would be more than grateful if you could let me know how to do this 'in the simplest terms possible'. Hope this is not a problem.
Peter