Hello,
My system is Windows 7.
When I want to open a new, or want to start an existing project the programm will not start en I recieve this message:
I have uninstalled Premiere Elements 9 and after that installed it again.
But the message mentioned here above still appears.
Then I used the Premiere Elements exe file but still the same.
When I use the help file a message appears that says there is an update available.:
I click on "download now" but after a short moment appears "download failed"
Error nr. 16822
Who can give me a good advise.
Thanks very much